Welcome to Wakefield & Associates

Newcastle Properties has enjoyed a "results based relationship" with Wakefield for more than a decade. We rely on professional approach and excellent reporting systems. We are very pleased with our interative ongoing association!

Jim Cuckler, General Manager
Newcastle Properties

Client Services

We deliver effortless partnerships by design. This means we are totally focused on what matters to you, and your needs. This starts up front, with our efforts to learn your preferred policies, necessary support functions, and competitive benchmarks.

With the arrival of a new client, senior management and key personnel meet to review details that pertain to your profile. Items reviewed include your network requirements, letter preferences and the frequency and intensity of predictive dialer calling campaigns.

Depending upon your needs, we will send our staff to your facility for onsite training. Your points of contact include your Account Manager and the entire Client Services team. Most questions are answered on the first call, with a company goal of all answers provided within one business day. All reports are always available to you via secure web access, while special reports can be created and sent to you within hours.